Refund policy

Return & Refund Policy

Last updated: 20/03/2026

At SAPOUNAKI, we are committed to providing high-quality products and a pleasant shopping experience. If for any reason you are not fully satisfied with your purchase, please review our policy below.

Returns

You have the right to request a return within 14 days of receiving your order, in accordance with European consumer protection laws.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging
The product must be in the same condition as received
Proof of purchase (order confirmation or receipt) is required

Due to hygiene reasons, we cannot accept returns of products that have been opened or used.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed within 5–10 business days
The refund will be issued to your original payment method

Please note:

Shipping costs are non-refundable
If the return is not due to a defective or incorrect item, return shipping costs are the responsibility of the customer